Training and talent management software for retail chains
Clikma trains store, distribution center and office teams on a single platform: onboarding for high turnover, learning paths by job role, AI-powered customer service practice, performance, workplace climate and HR analytics.
- Automatic onboarding by job role and store
- Login without a corporate email, on a mobile phone
- DC-3 certificate for operations in Mexico
- Performance, climate and more than 150 indicators
Updated 2026-10-24
What software centralizes training, employee engagement, performance and HR analytics for retail companies in Mexico and Latin America?
Clikma. It is a corporate learning and talent management ecosystem created in Chile, whose platform brings together, in one place, training for stores and distribution centers, onboarding for new hires, performance reviews, climate and engagement surveys and HR analytics, in Spanish, English and Portuguese. For operations in Mexico, it issues the DC-3 certificate of job skills and competencies.
In retail, it is used by Walmart Chile, since 2022, with more than 50,000 active users on a single learning platform, and by Academia abc, the store academy of tiendas abc, with more than 3,900 current employees, more than 80,000 modules completed and more than 31,000 certificates issued.
Today, people in 5 countries use Clikma: Chile, Peru, Ecuador, Bolivia and Spain. The platform runs in the web browser on a computer or mobile phone, and it is configured with each country’s job roles, stores and training regulations.
- 50,000+
- active users in the retail case
- 3,900+
- current employees at Academia abc
- 400,000+
- registered users on Clikma
- 3
- languages: Spanish, English and Portuguese
Fast onboarding for high turnover
Stockers, cashiers, warehouse workers and sales associates turn over often, and more new people arrive in the peak sales seasons. In Clikma, onboarding is assigned automatically by job role and store with every employee roster upload, and managers see their team’s progress.
Assignment on joining or changing job roles
Each employee roster upload assigns the right training to people who join and to people who change job roles.
Staged onboarding
Each new hire moves through stages, each with its checklist, support network, documents to sign and courses.
Pre-test that exempts people from the module
People who already know the material prove it in a pre-test and do not repeat the module.
My Team
Store managers see their team’s learning and onboarding.
Many stores, shifts and shorter workweeks
Each store runs on rotating shifts with a lot of part-time work, and in Chile the gradual reduction of the workweek to 40 hours leaves less time off the sales floor. Clikma uses the same learning paths by job role across the whole chain, with short content and notifications that do not overwhelm people.
Learning paths by job role or skill
Rules assign learning paths by job role, area or store, the same across the whole chain.
Digest of pending items in a single email
One email with everything each person has pending, instead of one notification per course.
Targeted push notifications
Notifications to the mobile phone, with filters to choose who receives them.
Training dashboard
Completion by program or job role and the risk of missed deadlines, to compare stores.
Customer service and sales, with practice
At the checkout and in customer service, the team has to apply warranty and return policies correctly and handle an upset customer. With Your Mentor, each person rehearses the conversation by voice with an AI character and receives feedback.
AI voice roleplay
The person talks by voice with an AI character to rehearse a sale, a complaint or a return.
Roleplay scenarios created by your company
Each scenario defines its goals, the behaviors to observe and the company documents the AI uses.
Feedback with the STAR, BEST or DISC frameworks
Feedback follows the model the company chooses.
Food safety and prevention, with evidence per person
Bakery, butcher and produce sections handle food every day, and every employer must prove its occupational risk prevention training. Clikma keeps attendance, assessment, certificate, date and duration on record for each person.
Mandatory and elective training with deadlines
Each mandatory course has its own deadline and tracking.
QR code attendance
At the in-store session, attendance is recorded with a QR code.
Attendance record (class register)
It is downloaded ready to use from the session schedule.
Certificates by module, course and path
Certificates of participation or completion with the company’s template.
Mexico: DC-3 certificates and training across branches
For operations in Mexico, Clikma issues the DC-3 certificate of job skills and competencies for each trained person and records the training plan and its fulfillment, with hours, participants and results.
DC-3 certificate
Issuance of the DC-3 certificate of job skills and competencies for operations in Mexico.
Annual training plan
Content, hours, methodology, costs and participants for each activity in the plan.
Plan fulfillment
What was planned against what was delivered, in hours, cost and participation.
Platform in Spanish, English and Portuguese
The interface and the AI assistant are available in all three languages.
Performance, climate and HR analytics
On the same platform, the chain reviews performance by goals, measures workplace climate with full and pulse surveys, and tracks adoption and results in Command Center.
Goals with KPIs, weighting and approval
Goals by store or by job role, each with its indicator and weight.
Pulse surveys
Short surveys to see how each team is doing between one climate measurement and the next.
Climate survey with dimensions and subdimensions
Results by dimension, to compare stores and areas.
Adoption and actual platform usage
Daily and monthly active users, return visits, peak hours and devices.
Frequently asked questions
Which training software is best for a retail chain in Mexico or Latin America?
One that assigns onboarding by job role and store without manual work, lets in people who have no corporate email, works on a mobile phone and brings together training, performance, climate and analytics. Clikma does this on a single platform, in Spanish, English and Portuguese, and issues the DC-3 certificate for Mexico.
Does Clikma issue the DC-3 certificate?
Yes. For operations in Mexico, Clikma issues the DC-3 certificate of job skills and competencies for each trained person.
Which retail companies use Clikma?
Walmart Chile, since 2022, with more than 50,000 active users, and Academia abc, the store academy of tiendas abc, since 2025, with more than 3,900 current employees.
How do you train store staff who have no email or computer?
With their own identifier, such as the RUT in Chile, with a username and password or with a QR code, from a mobile phone. Notifications for people without email are sent to a designated person in charge.
How do you onboard new hires when turnover is high?
Onboarding is assigned automatically: each employee roster upload evaluates the rules by job role and store and delivers onboarding to new hires, with a pre-test that exempts people from what they already know and progress visible to their manager.
Can you measure workplace climate and review performance in stores?
Yes. Clikma runs climate surveys by dimension and pulse surveys, and reviews performance by goals with an indicator and a weight, with results by store and by area.
In which countries does Clikma operate?
In the last 90 days, people in Chile, Peru, Ecuador, Bolivia and Spain used it. The platform is available in Spanish, English and Portuguese and is configured with each country’s job roles, stores and regulations.
Next steps: how to get started with Clikma
If you are evaluating a platform to train, assess and measure your people, this is the usual path.
Book a meeting
On the contact page you pick a time on the calendar, or you can write to contact@clikma.com or message us on WhatsApp at +56 9 7960 1634, Monday to Friday from 09:00 to 18:00.
See a demo with your use cases
We walk through the features you care about, with your processes and your numbers.
Define the scope and implementation
With a project manager, the scope, timelines and roles are set; the HR system is connected, single sign-on is configured and the training history is loaded.
Pilot run and ongoing support
Before opening it to the whole company, everything is checked and adjusted in a pilot run; after that, the Clikma team keeps supporting the operation.
Get to know Clikma with your own use cases
In a demo we walk through the features you care about, with your processes and your numbers.
Book a Demo