Industry Hospitality
How Tánica organized training for its kitchen, dining and bar, and excursion teams in Clikma, with paths by level and in-person training recorded on the platform.
In short
Tánica, a hospitality company, has used Clikma since 2026, with 29 learning paths by area and level, more than 300 in-person training sessions and more than 2,000 attendances recorded.
Tánica has used Clikma since 2026 to train its teams with 29 learning paths by area —kitchen, dining and bar, excursions and cross-cutting training— and by level: onboarding, intermediate and advanced.
As of October 17, 2026, it has more than 600 current employees on the platform, and it has recorded more than 300 in-person training sessions with more than 2,000 attendances on it.
Learning challenges in hospitality
The most common training challenges in Chilean hotels, with the applicable rule where there is one and how Clikma addresses them. "How Clikma addresses it" describes the platform, not what each client uses.
High turnover and seasons that reset everything
Front-line roles turn over a lot and headcount grows in high season: training starts over with every new hire, and the new person has to perform from their first shift.
Regulation (Chile): No specific rule; the mandatory DS 44 prevention course applies to every new hire.
How Clikma addresses itInduction is assigned by role and hotel with every payroll upload. People without a corporate email sign in with their national ID (RUT) or a QR code, and those returning for another season skip a module if they pass the pre-test.
Round-the-clock shifts across several hotels
Front desk, kitchen and housekeeping run day and night, sometimes across several hotels: bringing the team into a classroom leaves areas uncovered, and it is hard to keep the same standard at every property.
How Clikma addresses itThe same role-based paths for every hotel, in e-learning that resumes where the person left off, and a single email with each person's pending items. The training dashboard compares adherence by role, and each manager follows their team in My Team.
Guest service, including in other languages
The experience depends on how the team serves guests, handles a complaint or talks with a foreign guest, and those skills are learned by practicing, not by reading a presentation.
Regulation (Chile): Not a legal requirement: SERNATUR's Tourism Quality Seal (Sello Q) is voluntary.
How Clikma addresses itWith Tu Mentor, the team practices a check-in, a complaint or a sale by voice with an AI character, with a voice chosen by language and region. Managers can observe service with an on-the-job checklist.
Food safety with up-to-date records
Anyone handling food in the kitchen, at the buffet or in room service needs ongoing instruction, and the health authority may ask for proof.
Regulation (Chile): Food Sanitary Regulation (Decree 977 of 1996), article 52: adequate and ongoing instruction, with records of programs, attendance and assessments.
How Clikma addresses itMandatory courses with deadlines and assessments, in-person sessions with QR code attendance and a class register, and reports that bring together the schedule, attendees and grades.
Dealing with guests and the Karin Law
Customer-facing staff face complaints and abusive behavior from customers, and the company must prevent harassment and violence, inform about risks and prove it provided training.
Regulation (Chile): Law 21,643 (Karin Law), which includes violence from customers or users. Decree (DS) 44 of 2023, article 16.
How Clikma addresses itVoice role-play to rehearse how to de-escalate a complaint, protocol and internal rules with a signed read receipt, and a prevention course with attendance, assessment and certificate per person.
Mandatory prevention course, with evidence
Every employer, regardless of industry or contract type, must provide an occupational risk prevention course of at least 8 hours and, from November 1, 2026, prove it with verifiable and traceable records.
Regulation (Chile): Law 16,744 and Decree (DS) 44 of 2023, article 16. Technical Guide of the Undersecretariat of Social Security (Exempt Resolution 1,117 of 2026).
How Clikma addresses itA single plan in person, by webinar or by e-learning. Each person's attendance, assessment, certificate, instructor, date and duration are recorded, and reports can be exported for an inspection.
What are the main training challenges in hospitality in Chile?
Training again with every new hire because of turnover and seasons; training teams on round-the-clock shifts across several hotels to the same standard; teaching guest service, including in other languages; keeping food safety instruction up to date; preventing harassment and violence from customers as the Karin Law requires; and proving the mandatory risk prevention course.
Sources
- ILO: Guidelines on decent work and socially responsible tourism (2017)
- Ministry of Labor: Santiago Labor Observatory, human capital gaps in tourism (2018)
- Ministry of Labor: Aysén Labor Observatory, seasonality in tourism (2026)
- ChileAtiende: Tourism Quality Seal (Sello Q)
- BCN: Decree 977 of 1996, Food Sanitary Regulation
- BCN Ley Fácil: Karin Law on sexual harassment, workplace harassment and violence at work
- Official Gazette: Exempt Resolution 1,117 of 2026, Technical Guide for DS 44 training (08-11-2026)
- SUSESO: new technical guide for prevention training (09-25-2026)
A hospitality team that learns on the job
Tánica is an organization in the hotel industry. Its Tánica Academy trains the teams that serve its guests: kitchen, dining and bar, and excursions.
Most of that training happens in person, at the workplace: that is why the platform records each session and its attendance, together with the e-learning courses.
Paths by area and level, with in-person training on the same platform
With Clikma, Tánica organized its training into paths that follow each person's progress —from onboarding to the advanced level— and records in-person sessions and their attendance on the platform, together with its e-learning modules.
Its employee records update automatically from its HR system through an integration, and the Command Center shows training progress.
What it uses today, according to the data
29 paths by area and level
16 onboarding, 10 intermediate and 3 advanced paths for kitchen, dining and bar, excursions and cross-cutting training.
In-person training on record
More than 300 sessions with more than 2,000 attendances, across 69 in-person modules.
Own e-learning
64 e-learning modules with 68 lessons.
Completed modules
More than 2,700 modules completed by 471 people.
Synced employee records
Records update from its HR system through an integration: 347 automatic loads since March 2026.
Command Center
13 indicator dashboards published since April 2026.
Tánica's figures on Clikma
600+ current employees
Active (not archived) employee records on the platform.
29 learning paths by area and level
Courses that group the modules of each area (kitchen, dining and bar, excursions and cross-cutting) and level (onboarding, intermediate and advanced).
300+ in-person training sessions
Sessions of in-person modules held and recorded in the platform calendar, using the definition of the Command Center in-person training dashboard.
2,000+ in-person training attendances
Confirmed attendances, or attendances with the content passed, in those sessions.
Frequently asked questions
Since when has Tánica used Clikma?
Its first accounts date from December 2025; people started signing in in March 2026 and training has been assigned since April 2026.
What does Tánica use in Clikma?
Learning paths by area and level, the record of in-person training with its attendance, its own e-learning, employee records synced with its HR system and the Command Center.
How does Tánica record in-person training?
Each session goes into the calendar of its in-person module, with each person's attendance. Sessions can be scheduled in advance or recorded after they take place, and they count the same in the dashboards.
How were these figures counted?
With read-only queries to Clikma's production databases on October 17, 2026, using the same definitions as the Command Center. The figures are rounded down and include no personal data.
Keep reading
Get to know Clikma with your own use cases
In a demo we walk through the features you care about, with your processes and your numbers.
Book a Demo