Industry Healthcare
How Bupa's Training Academy brought its teams' clinical and process training, together with its training history, into Clikma.
In short
Bupa, a healthcare company, has used Clikma since 2026 to train more than 18,700 current employees, with more than 130,000 modules completed on the platform.
Bupa has used Clikma since March 2026 to train its healthcare teams. As of October 17, 2026, it has more than 18,700 current employees on the platform; since June 2026, more than 130,000 training modules have been completed on it and more than 90,000 tests and surveys have been answered.
Bupa also loaded its training history into Clikma: more than 220,000 records of courses taken before or outside the platform, so each person's track record is in one place.
Learning challenges in healthcare
The most common training challenges in Chilean clinics and healthcare centers, with the rule that makes them mandatory and how Clikma addresses them. "How Clikma addresses it" describes the platform, not what each client uses.
Induction for every new hire and replacement
Everyone who joins —including replacements and temporary staff— must know the patient safety rules of their facility and unit before seeing patients.
Regulation (Chile): General Accreditation Standard for Institutional Providers, Chilean Superintendency of Health: induction and unit orientation.
How Clikma addresses itInduction is assigned automatically by role, unit or site when the payroll is loaded. Stage-based onboarding brings together courses, documents to sign and a checklist, and managers see progress.
Mandatory clinical training across shifts
Prevention of healthcare-associated infections (HAI), cardiopulmonary resuscitation (CPR) and waste handling must reach all direct-care staff, who work in shifts and cannot leave patients to go to a classroom.
Regulation (Chile): General Accreditation Standard, Chilean Superintendency of Health. Technical Standard 225 on HAI (Exempt Decree 60 of 2022). Healthcare waste regulation, Decree 6 of 2009.
How Clikma addresses itMandatory paths with deadlines and e-learning that resumes where the person left off, to progress between shifts. Hands-on sessions with QR code attendance, on-the-job assessment with a checklist and certificates with validity periods that send reminders before they expire.
Professional credentials and certifications that expire
Physicians, professionals and technicians, permanent or temporary, must hold valid credentials and certified specialties, and HR needs to know who is up to date without checking folders by hand.
Regulation (Chile): General Accreditation Standard, Chilean Superintendency of Health. National Registry of Individual Healthcare Providers.
How Clikma addresses itA digital folder per person with degrees, certifications and licenses, their issuer and validity. Alerts and bulk renewals, and a qualification record that shows what each person is missing for their role.
Aggression from patients and companions
In emergency rooms and healthcare centers, teams are exposed to violence from users. Preventing it takes a protocol everyone knows and practice in handling conflict, not just signing a document.
Regulation (Chile): Law 21,643 (Karin Law), which includes violence from customers or users. Law 21,188 of 2019.
How Clikma addresses itWith Tu Mentor, each person rehearses by voice, with an AI character, a conversation with an upset patient and gets feedback. The protocol is distributed with a signed read receipt.
Confidentiality of clinical information
Anyone who handles medical records, test results or member data handles sensitive data: a single person's mistake exposes the patient and the institution.
Regulation (Chile): Law 20,584, articles 12 and 13: medical records are confidential. Law 21,719 on personal data protection.
How Clikma addresses itPrivacy courses with an assessment and a signed read receipt of the policy. The platform hosts data in Chile, with single sign-on, two-factor authentication and a procedure for the rights under Law 21,719.
Mandatory prevention course, with evidence
Every employer, regardless of industry or contract type, must provide an occupational risk prevention course of at least 8 hours and, from November 1, 2026, prove it with verifiable and traceable records.
Regulation (Chile): Law 16,744 and Decree (DS) 44 of 2023, article 16. Technical Guide of the Undersecretariat of Social Security (Exempt Resolution 1,117 of 2026).
How Clikma addresses itA single plan in person, by webinar or by e-learning. Each person's attendance, assessment, certificate, instructor, date and duration are recorded, and reports can be exported for an inspection.
What are the main training challenges in healthcare in Chile?
Inducting every new hire and replacement before they see patients; delivering mandatory clinical training (HAI, CPR and waste) to teams that work in shifts; keeping professionals' and technicians' credentials and certifications up to date; preventing aggression from patients and companions; protecting the confidentiality of clinical information; and proving the mandatory risk prevention course.
Sources
- Chilean Superintendency of Health: General Accreditation Standard manual, inpatient care
- Chilean Superintendency of Health: HAI prevention in the accreditation standard (August 2026)
- BCN: Decree 6 of 2009, healthcare waste regulation (REAS)
- Chilean Superintendency of Health: National Registry of Individual Healthcare Providers
- BCN Ley Fácil: Karin Law on sexual harassment, workplace harassment and violence at work
- Undersecretariat of the Interior: Security Strategy for Healthcare Facilities (December 2024)
- BCN Ley Fácil: patients' rights and duties (Law 20,584)
- BCN: Law 21,719 on personal data protection
- Official Gazette: Exempt Resolution 1,117 of 2026, Technical Guide for DS 44 training (08-11-2026)
- SUSESO: new technical guide for prevention training (09-25-2026)
A healthcare company with clinical and service teams
Bupa is an international healthcare company with operations in Chile. Its Training Academy trains clinical care, systems and processes, and service teams.
What it trains most, according to the titles of its current courses: clinical care and procedures; systems and processes such as medical records, cashier and scheduling; prevention of healthcare-associated infections (HAI) and biological risk; digital tools; health regulations and accreditation; and Chile's Karin Law, respectful treatment and inclusion.
All training on a single platform
With Clikma, Bupa assigns and tracks its own e-learning —SCORM packages and lessons built in Clikma's player— together with in-person and live sessions, external training and its history, with the same completion rules shown in its Command Center.
Its internal employees sign in with their corporate Microsoft 365 account, and each person can enroll in open courses on their own.
What it uses today, according to the data
Own e-learning
669 e-learning modules and 819 lessons: 287 SCORM packages and 532 built in Clikma's player, with 193 tests.
Tests and surveys
More than 90,000 completed responses since June 2026: more than 57,000 tests and one survey answered more than 34,000 times.
Sign-in with Microsoft 365
Internal employees sign in with their corporate account ("Internal employee"); external staff, with a username and password.
Training history
More than 220,000 records of earlier or external training, loaded between June and September 2026, alongside the training done on Clikma.
Self-enrollment
More than 9,800 enrollments made by people themselves in open courses.
In-person and live training
More than 1,900 attendances in 115 in-person and live sessions recorded on the platform.
Reporting lines in records
More than 7,800 records with their manager, so each leader can follow their team.
Command Center
13 indicator dashboards since June 2026, 9 of them published.
Bupa's figures on Clikma
18,700+ current employees
Active (not archived) employee records on the platform, all of them in-house staff.
130,000+ modules completed on the platform
E-learning, in-person and live modules completed since June 2026, using the Command Center completion rule (passed, completed or at 100%). Does not include the loaded history.
90,000+ tests and surveys answered
Submitted (completed) responses to tests and surveys on the platform.
220,000+ historical training records loaded
Completed records of earlier or external training that Bupa loaded into the platform between June and September 2026.
Frequently asked questions
Since when has Bupa used Clikma?
Since March 2026, when its first accounts were created; large-scale training started in June 2026.
What does Bupa use in Clikma?
Its own e-learning (SCORM packages and lessons in Clikma's player) with tests and surveys, in-person and live training, the record of its training history, self-enrollment, sign-in with Microsoft 365 for internal employees and the Command Center.
How many people does Bupa train with Clikma?
It has more than 18,700 current employees on the platform as of October 17, 2026. Since June 2026, more than 7,100 people have completed at least one module on it.
How were these figures counted?
With read-only queries to Clikma's production databases on October 17, 2026, using the same definitions as the Command Center. The figures are rounded down and include no personal data.
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