Large-scale training in artificial intelligence

Challenges of large-scale artificial intelligence training

The most common challenges of a program that trains workers, public servants and teachers in AI in Chile, with the applicable public policy or rule and how Clikma addresses them. Diario Financiero (07-10-2026) reports plans to replicate the program in Argentina, Mexico, Uruguay and Colombia: the rules cited are Chile's, and in the other countries each country's own rules will apply. "How Clikma addresses it" describes the platform, not what each client uses.

• The AI skills gap at work

  Using generative AI at work is a new skill for most people. CENIA estimates that most Chilean workers could speed up at least 30% of their tasks with it, according to Diario Financiero (07-10-2026).

  Regulation (Chile): National Artificial Intelligence Policy (Ministry of Science): it proposes training workers in the use and critical analysis of AI, and training public servants at all levels in AI.

  How Clikma addresses it

  Learning paths by profile, a personalized 30-day plan that Smart Tutor builds based on the role and available time, and a catalog with self-enrollment.

• Large-scale training without losing quality

  Going from thousands to hundreds of thousands of people requires a platform that handles peaks and sustained quality. According to Diario Financiero (07-10-2026), by July 2026 the program had 167,000 enrollees, 45,000 had passed the first module and 10,256 had been certified in the first year.

  How Clikma addresses it

  On September 2, 2026, Clikma received 20,540 people from the program in a single day and more than 10,400 in the same hour (Clikma's own measurement). Assessments with a question bank and certificates with bulk download. Reminders change depending on progress —not started, in progress or failed—, each person receives a summary of pending items, and the Command Center shows progress, usage and email indicators.

• Responsible AI use and data protection

  Anyone learning to use AI needs to know what information must not be entered into a tool and how to check what it produces, especially in government, which handles sensitive personal data.

  Regulation (Chile): Guidelines for the use of AI tools in the public sector (Ministry of Science and Digital Government, 2023): train public servants and do not enter personal information into tools the agency has not contracted or developed. Laws 19,628 and 21,719 on personal data protection.

  How Clikma addresses it

  Responsible-use modules with an assessment and a read receipt for each institution's policy, and Tu Mentor to practice cases with an AI character. The platform hosts data in Chile, with single sign-on and two-factor authentication.

• Measuring whether AI is used at work

  Passing a course does not guarantee that the person uses AI at work, and a public program needs to show results beyond the number of enrollees.

  How Clikma addresses it

  A transfer survey in which the manager assesses whether learning was applied, gradable evidence within lessons, and CSAT and eNPS surveys by program. Command Center indicators can be taken to other systems through an API.

• Training that is accessible to everyone

  A program open to public servants, teachers and, later, all citizens reaches people with disabilities, with different digital skills and with all kinds of devices.

  Regulation (Chile): Law 20,422 on equal opportunities and social inclusion of people with disabilities, which establishes accessibility and universal design.

  How Clikma addresses it

  The platform and the player meet WCAG 2.1 and 2.2 level AA: they work with a keyboard, high contrast and larger text. Charts include an equivalent table and assessments are accessible.