Success Management
Strategic support to ensure maximum impact from your learning platform.
A Tailored Approach to
Success
At CLIKMA, your success is also ours. Our commitment is to accompany you at every stage to ensure your implementation is a true achievement.
With a dedicated project manager, we work closely with you, maintaining constant communication and applying proven processes and methodologies that guarantee results.
We also create a Service Level Agreement (SLA) tailored to your needs, ensuring our operations are always aligned with your expectations.
Your path to success
We have designed a clear and collaborative process so that every implementation is simple and effective.
We use proven methodologies, such as project plans and Gantt charts, to precisely define scopes, timelines and roles.
SLAs: An agreement for
your peace of mind
Your trust deserves tangible support. That is why we define a Service Level Agreement (SLA) tailored to your specific requirements, guaranteeing response times proportional to the importance of each incident.
For example, a potential platform downtime is resolved within a maximum of 4 business hours.
We periodically review and adjust this agreement, ensuring it continues to reflect your evolving needs and objectives.
What it does today, feature by feature
Available out of the box in the platform, with no additional development.
Command Center: dashboards and metrics
Strategic, tactical and operational dashboardsDifferentiator
Strategic dashboards for the board, tactical ones for department heads and managers, and operational ones for day-to-day learning management, in addition to those for the AI assistant, email and platform usage.
Custom dashboard builder
You choose the metrics, arrange them, set global or per-metric filters and decide who sees each dashboard: public or by role.
Configurable training metrics
More than 140 ready-to-use metrics. A single dashboard combines training, talent, platform usage and email data, built on its own datasets and with 15 chart types.
Adoption and actual platform usageDifferentiator
Daily and monthly active users, repeat visits, time on the platform, peak hours and days, concurrent sessions, devices and browsers.
Performance of each email campaignDifferentiator
Emails sent and delivered, bounces, opens, clicks and complaints for each campaign, with time series.
Training impact and follow-up
Training transfer survey
The manager assesses whether what was learned was applied on the job.
Post-training follow-up programs
Staged programs, with microlearning capsules, diagnostics, group activities and case analyses, a tutor or mentor, and a certificate.
Program evaluation with its own structureDifferentiator
Each program has its own evaluation, with manager checklists and scales.
Action plans with an owner and a deadline
They come out of an evaluation or a survey, and each action has an owner and a deadline.
Ready to take your team's success to the next level?
Our success managers accompany you at every step to maximize the impact of your learning platform.
Connect with a Success Manager