Intelligent and reliable support for end users
We offer comprehensive support designed to give every user a smooth, frictionless experience. It all starts with a simple form within the platform, which automatically generates a ticket in JIRA.
From there, a project manager analyzes the situation and, if necessary, escalates it to the development team, ensuring a fast and effective solution. Every interaction is recorded, allowing agreed service levels (SLA) to be met and maintaining transparent, orderly tracking.
A reliable, agile, and human system to support your teams when they need it most.
Empower yourself with our knowledge base
Our knowledge base, integrated with Confluence, is your centralized source for all LMS documentation. Here you'll find usage guides, frequently asked questions, and solutions to common problems, designed to help you resolve doubts quickly and autonomously.
Access the information you need instantly, without depending on technical support, and always keep at hand the resources that make your daily work easier.
A tool designed so you can move forward with confidence, whenever and wherever you need it.
Immediate assistance: Your personal chatbot
Our Jira chatbot takes support to the next level, offering you a direct, fast, and immediate communication channel. It draws from our knowledge base to instantly answer your most frequent questions, guiding you step by step to find what you need without waiting.
And when a query requires human review, the chatbot lets you create a support ticket directly from the conversation, automatically gathering all necessary information so an agent can continue the process and deliver an effective solution.
A simple, agile, and always-available experience.
High-impact measurement: polarity, intensity, and magnitude
The process begins with collecting texts from surveys, forums, or evaluations. We then apply advanced preprocessing to ensure maximum precision: we correct errors, clean the language, and understand the real context of each message.
Our models are specifically trained in educational and learning contexts, allowing detection of nuances that a generic model simply doesn't identify — such as signals of frustration, motivation, clarity, or confusion.
Finally, results are presented in visual dashboards, where you can identify key trends, understand which topics generate the most satisfaction, and make decisions based on real data.
A deep and practical look to understand what your teams feel, need, and value.
Your strategic advantage: Identify risks and optimize courses
By integrating this AI, your organization gains a real strategic advantage to elevate the learning experience of your teams.
The tool automatically analyzes employee feedback, allowing you to detect areas for improvement, anticipate risks of disengagement, and understand which topics need reinforcement.
With this information, you can make faster and more precise decisions, adjust content on time, and optimize the performance of your training programs.
A deep look that turns data into concrete actions.
What it does today, feature by feature
Available out of the box in the platform, with no additional development.
Help and support inside the platform
Help and tutorials inside the platform
A welcome tour, tutorials by module and role, FAQs and contacts, all editable by each company.
Support chat in the platform
A chat configurable per company and available from any screen, to ask for help without leaving what you are doing.
Error reporting from the lessonDifferentiator
The learner reports a problem from the content itself, and a diagnostic record is kept for support to review.
Tools for the support team
Help desk for the support teamDifferentiator
A screen for the people who handle inquiries: they look up an employee, review their user accounts, content, certificates, assignments and training, and adjust their roles.
Bulk upload historyDifferentiator
Status, errors and original file of each bulk file upload, with simultaneous uploads blocked.
Ready to transform the support of your platform?
Discover how Smart Help optimizes the experience of your users.
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