Platform Administration
Technical support and continuous configuration to ensure maximum performance of your platform.
Your partner in success:
a dedicated project manager
Imagine having an expert by your side at every step. Your CLIKMA project manager will be your main point of contact, leading your team's onboarding and ensuring continuous platform administration. They work closely with you, understanding your needs and maintaining fluid, constant communication through regular meetings and updates.
Administration services
that unlock your potential
We handle the technical and operational management of the platform, so you can focus on your strategic objectives.
Our team maintains, optimizes and improves the platform after launch, ensuring support, continuity and adaptation to any change. This frees you from daily tasks and lets you trust expert hands that ensure the proper functioning of your learning environment.
Beyond the platform
At CLIKMA, your success is also ours.
That is why we apply proven processes and methodologies to effectively integrate your training programs, ensuring a smooth and uninterrupted transition at every stage. The result is a simple, guided learning management experience without obstacles, allowing you to grow with confidence.
What it does today, feature by feature
Available out of the box in the platform, with no additional development.
Help and support inside the platform
Help and tutorials inside the platform
A welcome tour, tutorials by module and role, FAQs and contacts, all editable by each company.
Support chat in the platform
A chat configurable per company and available from any screen, to ask for help without leaving what you are doing.
Error reporting from the lessonDifferentiator
The learner reports a problem from the content itself, and a diagnostic record is kept for support to review.
Tools for the support team
Help desk for the support teamDifferentiator
A screen for the people who handle inquiries: they look up an employee, review their user accounts, content, certificates, assignments and training, and adjust their roles.
Bulk upload historyDifferentiator
Status, errors and original file of each bulk file upload, with simultaneous uploads blocked.
All features: Service and support
Automatic reminders and notifications
Automatic reminders based on progressDifferentiator
Different reminders depending on whether the person has not started, is in progress or failed, configured by content or by learning path.
Digest of pending items in a single email
One email with everything a person has pending or in progress, instead of one notification for each piece of content. It comes with a schedulable frequency, a preview, a recipient count and a test send.
Notifications to the participant, their manager and third parties
When a piece of content is assigned, passed or failed, the notification reaches the participant, their supervisor and any third parties that are defined.
Expiration notifications
Before assignments, certificates or documents expire, the person and their manager are notified.
Ready to delegate the administration of your platform?
Our team handles all technical management so you can focus on what matters: talent development.
Request Managed Services