LMS support inside the platform itself and custom development for your operations
Clikma puts help, chat and problem reporting on the same screen where people learn, and builds custom modules, dashboards and integrations with no separate installations.
Coverage in this area
10 of 14 capabilities analyzed in this area, out of the box. How we counted
LMS support is put to the test at two moments: when a person gets stuck in a course and when the team that runs the platform has to find out what happened. Clikma handles the first with help, tutorials and chat inside the platform, and with a problem report the learner sends from the lesson itself. For the second, the help desk screen brings together each employee's user accounts, content, certificates and assignments, and every bulk upload keeps its history.
And when one of your company's processes does not fit within the configuration, the Clikma team develops it on the same platform: modules for company-specific processes, dashboards and portals per program, integrations with your systems and login connectors for your identity provider. There are no separate installations, and what gets built receives the same support and the same updates as the rest of the product.
Help and support inside the platform
Help and tutorials inside the platform
A welcome tour, tutorials by module and role, FAQs and contacts, all editable by each company.
Support chat in the platform
A chat configurable per company and available from any screen, to ask for help without leaving what you are doing.
Error reporting from the lesson Differentiator
The learner reports a problem from the content itself, and a diagnostic record is kept for support to review.
Tools for the support team
Help desk for the support team Differentiator
A screen for the people who handle inquiries: they look up an employee, review their user accounts, content, certificates, assignments and training, and adjust their roles.
Bulk upload history Differentiator
Status, errors and original file of each bulk file upload, with simultaneous uploads blocked.
Custom development and integrations
Custom development on the same platform Differentiator
If the company prefers, the Clikma team builds what its operations need, with no separate installations and with the same support and updates.
Modules for company-specific processes Differentiator
Scholarships, university prep courses, trade programs and program evaluation started out as custom development for clients and are now part of the product.
Custom dashboards and portals per program Differentiator
Dashboards specific to a program and microsites with their own identity.
Custom integrations with the company's systems
Integrations on request with the company's HR system and ERP, progress and certificates sent to its systems, and exports for government programs.
Login with the company's identity system Differentiator
Login connectors built for each company's own identity provider.
Differentiator A feature that none of the other platforms analyzed offers in full out of the box.
Frequently asked questions
What support does Clikma include?
Help inside the platform with a welcome tour, tutorials by module and role and FAQs, a support chat available from any screen, and a problem report that is sent from the lesson itself.
When is Clikma's help desk available?
Monday through Sunday. Response times are defined in the service level agreement (SLA) established with each client.
How does a person who is taking a course report a problem?
From the lesson itself: they report the problem and a diagnostic record is kept for support to review.
Does Clikma do custom development?
Yes. If the company prefers, the Clikma team builds what its operations need on the same platform, with no separate installations and with the same support and updates as the rest of the product.
Can Clikma be integrated with my company's systems?
Yes. Integrations are built on request with the company's HR system and ERP, progress and certificates are sent to its systems, and login connectors are built for its identity provider.
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